Throughout the past decade, little change has occurred in the healthcare staffing industry’s VMS marketplace, causing providers, staffing firms and temporary clinical workers to grow frustrated.
Healthcare providers are not getting the results they need, circling through multiple VMS/MSP systems to find a solution that will actually uphold promised commitments.Many VMS/MSP services overcommit their candidate resources to an oversaturated network of customers and focus on filling jobs themselves vs. sharing jobs quickly with suppliers – both of which increase the time-to-fill for providers.
Staffing firms have grown tired of rising VMS fees, unrealistic insurance requirements and unfair contract agreements, placing the best candidates with non-VMS customers or choosing services with lower fees. Ultimately, this creates a negative impact for healthcare providers.
Temporary workers share the burden of poor VMS/MSP services, as well. Initially, staffing firms absorbed increased VMS fees, insurance costs and penalty fines. But for the last several years, this burden has been shared with healthcare travelers because suppliers are only offering to pay lower flat rates.
A New Era of VMS/MSP Solutions
Most VMS/MSPs can reduce workloads, send job openings, review new hire compliance data and provide reliable technology.
But the market needs more.
New VMS/MSP solutions must add value to all stake holders to truly provide a full-service talent solution, which includes servicing healthcare providers, staffing firms and temporary workers.
The first step for new VMS/MSPs is to build a talent community. This is done by providing temporary workers with free services like smarter job matching, secure compliance document storage and helpful content related to their career and lifestyle as a healthcare professional.
Suppliers must be motivated to deliver the best candidates. This is achieved with building trust, showing appreciation and creating fairness. Penalty fees should be a thing of the past, and VMS fees should be 4 percent or less. Good suppliers will demand the same rules apply to everyone.
Once the talent community is built and top-industry suppliers are motivated to deliver, healthcare providers should be given the guaranteed commitment of quality talent, delivered quickly and backed-up financially. VMS/MSPs should pay providers if promised commitments are not achieved. Since VMS/MSP programs are designed to support providers, these customers should remain in control with the ability to set contract lengths, approve vendor lists, quickly exit the program if unsatisfied and more.
Most importantly, the technology provided by new VMS/MSP solutions must be intuitive, powerful and have easily accessible training for all users. It must show candidates throughout the entire hiring process and track compliance through the end of each assignment. Reporting must be useful, extensive, and accurate.
Founded in 2014, StaffDNA serves hospitals and staffing firms through an innovative, full-service VMS/MSP program, compliance services and a healthcare database of 1 million+ clinicians. StaffDNA also provides cutting-edge career tools and resources for clinicians and a dedicated news service for healthcare travelers.
StaffDNA is owned by veterans of the healthcare staffing industry and a group of private investors. Visit www.staffdna.com to learn more.